Product Support
ASTEC is dedicated to creating innovations that will shape our world. But our promise lives long after a sale. We believe deeply in our responsibility to ensure our equipment operates effectively and efficiently throughout its life through expert support. Our reputation depends on our customers’ satisfaction.
Every wasted minute impacts the bottom line. Producers must be able to rely on exceptional service to keep their operations profitable. Our team of service professionals provide fast, precise support thanks to an integrated relationship with engineering, sales, manufacturing and dealer personnel. The difference isn’t just in what we do — it’s how we do it.
Training
Helping You Succeed
We know that effective training is key to your success. Astec experts have hundreds of years of combined technical and application experience. We invest in your people who operate, maintain and service your Astec equipment for maximum production and decreased downtime. Our training solutions are offered throughout the year via factory training, onsite training, virtual online training, on-demand training, and custom programs. For more information, contact our training experts at 800.272.7200 or
Hands-on Training
Enhance your grasp of key aspects of maintenance and operation through in-person training featuring a combination of lectures and hands-on classes. Our goal is to provide the most valuable experience for all school attendees by drawing on the expertise of seasoned instructors with decades of field experience. Learn more about our in-person training experiences at the links below.
Concrete Service Schools (RexCon)
Materials Solutions Service and Applications Schools (KPI-JCI, Astec Mobile Screens)
Paving Professionals Workshops (Roadtec)
Road Construction Technical Service Schools (Roadtec and Carlson)
Forestry & Environmental Recycling Technical Service Schools (Peterson)
Telematics
Protecting Your Investment
Our Telematics systems allow service technicians and owners to protect their investment and keep operating costs low by monitoring a selected machine in real time through a wireless signal, and address any issues that may arise while the machine works. It also allows ASTEC customer service personnel to remotely view the machine in real time and be there for the customer anytime, anywhere. The engine, hydraulic system, electrical system, and grade control can all be monitored in detail. The machine can also be located by GPS.
Telematics Account Access